Privacy Policy

Effective Date: 20-04-2026

Company Name: Ellantec

Contact Email: info@ellantec.com

Website: https://ellantec.com

1. Introduction

Ellantec (“we”, “our”, “us”) provides a platform that enables businesses (stores) to manage customer communications, send messages, and publish content via third-party platforms such as WhatsApp, Facebook, and Instagram.

This Privacy Policy explains how we collect, use, and protect information when you use our platform.

2. Information We Collect

a. Business (Store) Information

• Business name
• Contact details (email, phone number)
• Account login credentials

b. Customer Data (Processed on behalf of stores)

• Customer names
• Phone numbers
• Messaging history and interactions

c. Social Media Data

When you connect your accounts, we may access:

• Facebook Page information
• Instagram account data
• Permissions required to publish posts and view engagement

d. Usage Data

• IP address
• Device/browser type
• Log data and analytics

3. How We Use Information

We use the collected information to:

• Provide and operate our platform
• Enable messaging via WhatsApp
• Allow publishing and management of content on Facebook and Instagram
• Improve platform functionality and user experience
• Provide customer support

4. WhatsApp and Messaging Compliance

Our platform allows businesses to send messages via WhatsApp.

Businesses using our platform are solely responsible for:

• Obtaining proper consent from customers before sending messages
• Complying with applicable laws and regulations
• Ensuring messages are not unsolicited or spam

We do not control the content of messages sent by businesses.

5. Data Sharing and Third Parties

We may share data with:

• Meta Platforms services (including WhatsApp, Facebook, and Instagram APIs)
• Cloud hosting and infrastructure providers
• Analytics and security service providers

We do not sell personal data to third parties.

6. Data Retention

We retain data only as long as necessary to:

• Provide our services
• Comply with legal obligations

Businesses may request deletion of their data at any time.

7. Data Security

We implement appropriate technical and organizational measures to protect data from unauthorized access, loss, or misuse.

8. Your Rights

Depending on your location, you may have rights to:

• Access your data
• Correct inaccurate data
• Request deletion of your data

To exercise these rights, contact us at info@ellantec.com

9. Data Deletion

Users can request deletion of their account and associated data by contacting us at info@ellantec.com

For more details, please visit:
https://ellantec.com/data-deletion

10. Third-Party Services

Our platform integrates with services provided by Meta Platforms, including WhatsApp, Facebook, and Instagram. Use of these services is also subject to their respective privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@ellantec.com
Website: https://ellantec.com